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Taking a Course
Q17 Can I use my home email account for online course work? No. MCLA will provide you with a College email account. There is also an email system built into each of our Web based courseware systems.
Q18 How do I get the login information for my online course account? For those using the Blackboard Vista system, your username and password will be identical to the login information for your MCLANet ID and password (also used for First Class). See also the next question.
Q19 How do I get the login information for my MCLA email account? You may - Come to the Help Desk in Mark Hopkins with a current MCLA ID card
- Contact the Help Desk by phone (413-662-5276) or email (helpdesk@mcla.edu) and request that it be mailed to the address listed in for you in the Registrar’s records.
- Students taking courses considered to be fully on line will have information on how to obtain an MCLANet ID mailed to their home address around a week before the start of the course.
Q20 How do I deal with password/technical problems? For - Problems using WebCT, in order of preference
- contact your instructor or
- email helpdesk@mcla.edu or
- call the Help Desk at 413-662-5276
- Problems with email usage or application programs such as Office
- check for tips on the Help Desk Web page
- contact the Help Desk
- Problems accessing the Library Web site and related links
- contact the Library 413-662-5321 or 413-662-5325
*Note: Although some of our services are staffed during extended hours, some technical questions posed outside of business hours (M-F 8:30 - 4:30) may be held for daytime staff.
Q21 How do I get textbooks for my online course? You may purchase them online Q22 How will I get my grade? Final grades will be mailed to the student’s home a few weeks following final exams.
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